1. What is your specialty paper?
This stock is a good
quality paper with highly finished and textured or smooth surface in white
colour. We are happy to send you a sample pack including the specialty stock
business cards we made if you can supply us your postal address. Then you can
see which stock you preferred before you place an order with us. Usually the
sample can be recieved within 2-4 days.
2. Do you give a quality guarantee on your
work?
Soprinting stands behind the quality of its products and
services. If you are not satisfied with your purchase from us, simply contact
Customer Service by email within 15 days from the date you receive it (or the
date it was scheduled to arrive), and we will reprint part or all of your order.
In some cases, we may refund the full price of the product(s) in question,
excluding shipping, postage. Soprinting is committed to customer satisfaction,
and we do everything possible to ensure proper cutting, accurate color
reproduction, and excellent printing quality. However, certain circumstances are
beyond our control and are not covered by this guarantee. Please check the Term
and Conditions page to note that we cannot be responsible for.
3. Can we split our order for 500 into 2 names of 250
cards?
Yes, we can split up into 250 cards for one design, 250 for
another name. But Extra Split fee will be charged for the spliting order. You
can contact us with Email us at info@boostprint.com.au and enquire
direct with our bespoke printing expert. We will give you a quote
there.
4. How do I know if my Order has been Dispatched
yet?
It is very easy to find your order. To view the details and
status of your order, you may log in anytime after placing your order. Listed
below are four different status codes for our workflow.
-In prepress. We
check file availability. If you did not meet artwork requirement, we ask you to
revise file and send us by email.
--Ready to print. If your artwork is fine
to print, our prepress department is preparing your job for print.
--Finish
printing.
--Shipped.
When your order is dispatched, it will show as
‘shipped’ which is just after the dispatch process. The serial number of any
post bag or con note is displayed in the details section. And you can require us
to send the tracking number via email.
1. What is your specialty paper?
This stock is a good
quality paper with highly finished and textured or smooth surface in white
colour. We are happy to send you a sample pack including the specialty stock
business cards we made if you can supply us your postal address. Then you can
see which stock you preferred before you place an order with us. Usually the
sample can be recieved within 2-4 days.
2. Do you give a quality guarantee on your
work?
Soprinting stands behind the quality of its products and
services. If you are not satisfied with your purchase from us, simply contact
Customer Service by email within 15 days from the date you receive it (or the
date it was scheduled to arrive), and we will reprint part or all of your order.
In some cases, we may refund the full price of the product(s) in question,
excluding shipping, postage. Soprinting is committed to customer satisfaction,
and we do everything possible to ensure proper cutting, accurate color
reproduction, and excellent printing quality. However, certain circumstances are
beyond our control and are not covered by this guarantee. Please check the Term
and Conditions page to note that we cannot be responsible for.
3. Can we split our order for 500 into 2 names of 250
cards?
Yes, we can split up into 250 cards for one design, 250 for
another name. But Extra Split fee will be charged for the spliting order. You
can contact us with Email us at info@boostprint.com.au and enquire
direct with our bespoke printing expert. We will give you a quote
there.
4. How do I know if my Order has been Dispatched
yet?
It is very easy to find your order. To view the details and
status of your order, you may log in anytime after placing your order. Listed
below are four different status codes for our workflow.
-In prepress. We
check file availability. If you did not meet artwork requirement, we ask you to
revise file and send us by email.
--Ready to print. If your artwork is fine
to print, our prepress department is preparing your job for print.
--Finish
printing.
--Shipped.
When your order is dispatched, it will show as
‘shipped’ which is just after the dispatch process. The serial number of any
post bag or con note is displayed in the details section. And you can require us
to send the tracking number via email.